This Privacy Policy describes how Miofive (the "Site", "we","us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.Miofive.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

What Personal Data Does Miofive Collect?

At Miofive, we craft products designed to enhance your lifestyle. We collect personal data, including your name, email address, location, and other relevant information. This data is requested to facilitate your account sign-in, provide personalized support, deliver essential safety information related to your devices, and ensure you optimize your experience with our products.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details including your name, address, phone number, email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information including your username, password, security questions.
• Shopping information including the items you view, put in your cart or add to your wishlist.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

How We Use Your Personal Information?

Providing Products and Services. We use your personal information to fulfill our contractual obligations, including processing payments, managing orders, sending account-related notifications, and facilitating shipping, returns, and exchanges.

Security and Fraud Prevention. Your personal information is utilized to detect and address potential fraudulent, illegal, or malicious activities. It is crucial to keep your account credentials secure, and we recommend not sharing them. If you suspect any compromise, please contact us promptly.

Communicating with you. We use your personal information to offer customer support and enhance our services. This is done in our legitimate interest to be responsive, provide effective services, and maintain a strong business relationship with you.

User Generated Content

The Services allow you to share product reviews and other user-generated content. If you choose to post content in public areas, it becomes accessible to everyone. We do not control who accesses this information, and we cannot guarantee the privacy or security of such shared information. We are not responsible for the accuracy, use, or misuse of publicly disclosed information.

Third-Party Websites and Services

Our Website, products, and Services may contain links to or the ability for you to access third-party websites, software, products, and Services. We are not responsible for the privacy statements, content, products, or services of any third parties. This Privacy Policy applies solely to information collected by us through our products and Services.

We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or Services.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from them. If you are a parent or guardian and discover that your child has provided personal information, please contact us to request its deletion.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@miofive.com.