Q: How do I insert or remove an Memory card?

A:

1. Insert the Memory card

• Turn off the dashcam.

• Insert the Memory card with the label facing up until you hear a click.

• Make sure the card is fully pushed in to lock. If it feels difficult to insert using your finger, use a flat object (like another card or a ruler) to help.

2. Remove the Memory card

• Turn off the dashcam.

• Gently press the card until it pops out, then pull it out.

Q: Does the device include an Memory card?

A:

• S1: No Memory card included

• S1 E: No Memory card included

• Mini Series: No Memory card included

• S1 + 32G: Includes 32GB Memory card

• S1 Pro: Includes 32GB Memory card

• S1 Ultra: Includes 64GB Memory card

• Mirror 1: Includes 128GB Memory card

Q: What should I do if no videos are saved on the Memory card?

A:

1. Check the storage folder for Emergency Videos (EMER Video).

2.Try repairing any corrupted files.

Q: What should I do if the Memory card shows errors, asks for formatting, or repeatedly requests formatting?

A:

 1. Update the firmware.

Watch Tutorial: https://www.youtube.com/watch?v=EHYQ4G5CNqE

2.Reformat the Memory card.

Watch Tutorial:https://www.youtube.com/watch?v=MqbQIqSVNb4

3. If the issue persists, please contact us for an Memory card replacement.

Q: I'm having trouble formatting my Memory card. Can I get detailed instructions?

A: Are you formatting on the dashcam or on a computer?

If the dashcam fails, please format the card on a computer using ExFAT.

Here are 2 tutorials I found on Youtube that might help. 

https://www.youtube.com/watch?v=OY28ANg_4hM

https://www.youtube.com/watch?v=MYjFO_QGdrY

Q: What is the approximate recording time for different Miofive Memory card capacities?

A:

If you're experiencing recording gaps, file corruption, or "Memory Card Error" messages, we’ve developed a dedicated PC tool to help identify the root cause. Follow this step-by-step guide to run a diagnostic on your storage media.📥 Download Link: Click here to download the tool.

🎬 How-to Video: Click here to watch the video tutorial.

📋 Step-by-Step Instructions:

Step 1: Installation

Download and run the setup file to install the diagnostic software on your PC.

Step 2: Prepare the Card

Insert your memory card into a High-Speed card reader and plug it into your computer.

⚠️ IMPORTANT: Accessing the card via this tool will AUTOMATICALLY FORMAT it.

PLEASE BACK UP all important files before proceeding, as all data will be erased.

Follow the on-screen prompts to complete formatting, then close the window.

Step 3: Run Diagnostic & Understanding Results
Wait for the software to load and analyze the card. Once finished, you will see one of the following conclusions:

✅ Pass: The card is healthy and has no issues.

❌ Fail: The card's speed is below standard. Replacement is highly recommended.

⚠️ Warn: The card barely meets the standard and may cause issues after prolonged use.

📸 How to Take a Screenshot:
If you need further assistance, please send us a screenshot of your results using one of these methods:

Method 1: Shortcut (Win + Shift + S)

Press Win + Shift + S simultaneously; the screen will dim.

Click and drag to select the software window.

It is now saved to your clipboard. Press Ctrl + V to paste and send it via email.

Method 2: Print Screen Key (PrtSc)

Press the PrtSc key on your keyboard.

This captures your entire screen silently.

Open your email and press Ctrl + V to paste.

Method 3: Smartphone Photo

Ensure the computer screen is clear and readable.

Take a photo of the software interface with your phone.

Avoid glare and ensure all data is legible before sending.

📧 Support Email: support@miofive.com

Send your screenshot to our team, and our engineers will provide a detailed analysis and solution.